Customer-first, Resort to Omni-channel
January 7,2014
Shock from online retailers, high cost and downturn consumption are already "performance killers" for retail listed companies. To Yintai Group, 2013 was a year of high media exposure. The originally low-profiled senior management started to appear at news releases. The last time this happened was when Shen Guojun, Chen Xiaodong and Alibaba's board chairman Jack Ma turned up in Intime Department Store's Hangzhou Wulin Outlet together, marking the transformation of Intime Retail towards "Omni-channel". "Revolution" became the Intime Retail's keyword of the year.